Support

We're glad you're at the table. Here's how to get help and manage your membership.

Contact us

The fastest way to reach a person is by email. We read every message and aim to reply within a couple of days.

Support is provided in English. When you write, it helps to include your device model and iOS version.

Managing Meld Club Plus

How do I cancel or change my subscription?

Subscriptions are handled by Apple. On your iPhone or iPad, open Settings → [your name] → Subscriptions, choose Meld Club Plus, and cancel or switch plans there. Canceling stops the next renewal; you keep Plus until the current period ends.

I paid but don't see Plus — how do I restore it?

Open the membership screen in the app and tap Restore. Make sure you're signed in with the same Apple ID you used to purchase. If it still doesn't appear, email us.

Refunds

Because Apple processes all payments, refund requests go through Apple at reportaproblem.apple.com.

Playing the game

Do I need an account?

No. Meld Club requires no account or sign-up. Your games and progress are saved on your device.

What's free, and what does Plus add?

The full interactive lesson, Rookie opponents, optional coaching, basic local statistics, and one new solo table each day are included at no charge. Meld Club Plus adds unlimited full games, Club and Expert opponents, complete saved house-rule presets, advanced history, streaks, records and achievements, plus every premium table and playing-card collection.

Is my game saved if I close the app?

Yes. Your current table is saved automatically, so you can pick it up again from where you left off.

How do the computer players work — is the deal fair?

The three computer players follow the same rules you do and only act on public information plus their own cards — they never see hidden cards. Every table shows a deal ID, and the shuffle is generated from that ID. After a completed game, you can replay the same hands; the normal free daily-table limit applies.

Accessibility

Table Settings include a large-card mode, reduced motion, and an adjustable computer pace. If something is hard to read or use, please tell us — we want the table to be comfortable.

Privacy & data

Meld Club collects very little. Pseudonymous product analytics is enabled by default and uses a random app identifier rather than your name or an account. You can turn it off at any time in Table Settings; read the full Privacy Policy for the events and technical information involved.